Call us at (866) 570-KID"Z"
Policies
Order Questions
Please check below to see if we have already answered your question. If your question is not answered below, we will do our best to get back to you as soon as we can. Our Business hours our Mon–Fri 9:00 a.m. to 5:00 p.m. Eastern Standard Time, if we receive your email over the weekend, we will respond on Monday. We do get large amounts of customer service inquires. To help answer some of our frequently asked questions, please see our list below!
Before inquiring about an order Please be sure to check our website for shipping times. Most of our products have the shipping times listed in the product descriptions. If your product has not arrived by the posted shipping time please email us at info@LittlePiddles.com . Please include your Order Number and the item that you have not received.
1. Where is my order? How long does it take?
Some of the items on our website are hand made. Please check the estimated turn around time stated on the product page as these are pretty accurate. If your order is running longer than the estimated time, we will be happy to look into it for you.
2. What are my payment options?
You may pay using a PayPal account, or Visa/Mastercard online. I process the credit card orders manually, so I will confirm that they were processed with a confirmation email when they are done. Since I am not at my computer 24/7, I may not get that confirmation to you immediately, but will get it to you as soon as possible. Also, you may use your credit card through PayPal without having a PayPal account. You may also choose to send a money order or check through the mail. I will confirm that I have received payment via email, but will not send your order until I have cleared your check.
3. Do you ship internationally?
Not at this time.
4. Do you accept exchanges or returns?
Please see our Customer Service section below for our return/exchange policy.
Customer Service
Orders:
Prices are calculated in U.S. dollars.
After an order is placed, an order confirmation will be sent immediately via e-mail. Credit cards will be charged at the time of checkout for all items in your shopping cart. If you receive notice that an item or items are backordered, you can choose to cancel the order and your card will be refunded for any backordered items that you do not wish to wait for.
PLEASE NOTE: Since the merchandise you order may be shipped from several locations, items may arrive separately. As a result, they may arrive to you at different times and in separate packages. You will not incur additional shipping charges.
Cancellations, Returns & Exchanges:
Little Piddles’ goal is to provide our customers with the highest quality service and merchandise. Because many of our products are custom designed at the time an order is placed, we ask that you please make your selection very carefully as these items are not returnable.
• Non-furniture & Non-custom designed purchases If you are not satisfied with your purchase, please notify Little Piddles within 10 business days of receiving your order. All returns must have prior authorization. You may reach us by email at: info@LittlePiddles.com. All returns must be unused and returned in the original packaging for full credit. If you fail to notify Little Piddles of your desire to return or replace your purchase within the 10 business day window, or if Little Piddles suspects an item that you have returned has been used, your merchandise will be shipped back to you at your expense. Upon receipt of your approved return, Little Piddles will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you have selected in exchange. There are no returns, exchanges or credit after 30 days from receiving your order. Shipping costs cannot be refunded by Little Piddles. All shipping charges are the customer’s responsibility. If you received free shipping with your purchase, the cost of the initial shipping and handling will be deducted from your refund. Shipping costs will apply to replacement items. Insurance and tracking are recommended as we are not responsible for packages lost in transit to our return address.
Little Piddles reserves the right to cancel orders or refuse service to anyone at any time. We reserve the right to cancel orders for items that have been advertised at a wrong price, discounted rate, have incurred an unusually long back order time or have been discontinued. We also reserve the right to cancel any order which was posted to the site with errors of color, style or price. If we cancel your order after we have charged your credit card, we will refund your card the amount charged.
• Furniture & Custom Designed Orders All furniture and custom-designed items such as accessories, select gifts or other made-to-order products require payment in full upon order. Because artisans craft these items to your specifications, Little Piddles cannot accept returns or cancellations on these products and all sales will be final.
Shipment Refusal:
Customers who refuse to accept delivery of any order will be held responsible for all postage and handling fee's associated with the delivery.
Returns & Exchanges on items that are Lost, Delayed or Damaged:
Little Piddles is not responsible for lost, delayed, or damaged items that are being returned. Please send all returns with insurance and delivery confirmation.
Note: All packages sent via UPS or FedEx are traceable and automatically insured for $100. Items sent via US postal Service are not traceable nor insured unless you specifically request those services. You can email us at info@LittlePiddles.com
Warranty Information:
Little Piddles upholds the warranties offered by the artisans and manufacturers who craft our products. Manufacturer's warranties vary, so we encourage you to ask a Little Piddles consultant for specific warranty information on products of interest.
Shipping:
Little Piddles ships merchandise via UPS, USPS, FedEx and by specialized furniture carriers. Many factors determine which option is used to ship your purchase, including the weight and dimensions of the product. Most orders are shipped direct from the manufacture or artist to your residence or business. Please note that we are unable to arrange delivery to P.O. boxes.
Standard shipping charges are based on the total price of an order and shown below.
Standard Ground Shipping within the United States:
Delivery Time:
Delivery times vary from product to product. Many of our products are individually constructed and painted at the time your order is placed and considered made-to-order, please allow 2-8 weeks for completion and 3-7 days for shipping. Little Piddles will make every effort to expedite your order, however we work with many artisans and manufactures therefore shipping schedules may vary and can exceed 8 weeks. You will be notified by email or phone when your order has shipped.
Freight Shipping for Oversized Merchandise:
If the furniture or merchandise you ordered exceeds the weight and size standards for shipping with UPS or FedEx, shipping will be arranged with a Freight Carrier. Please review the following information to ensure a smooth delivery.
• Freight Services
If a specialized freight carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are typically scheduled within a four-hour window. Please note that the term "Delivery" does not typically include having the merchandise brought into your home, up stairs, unpacked or assembled. If you are in need of inside delivery and set up you may arrange for White Glove Service through most carriers. This service usually includes merchandise brought into your home and placed in the spot you like, unpacked and assembled. There is an additional charge for White Glove Service, however most freight carriers offer this service and each companies policies vary. Please let us know in advance if White Glove Service is best for you so we may quote and arrange it in advance.
• Freight Delivery Time
In most cases, you will be notified by the freight carrier directly when your order is ready to be shipped. Once your furniture is picked up from the manufacture, shipping generally runs 7-10 business days en route. The carrier will be instructed to call you ahead of time to set up a delivery time for residential deliveries. If you have not heard from the freight company within 10 days after pick up, please notify Little Piddles and we will contact the company for your tracking number and provide you with their number for a delivery appointment.
• Freight Receipt & Damages
You must be present to receive, inspect and sign for your delivery. In case of shipping damage: We strongly urge you to inspect both the box and the merchandise immediately upon receipt. Please make note of any minor or major damage on the bill of lading before signing and in the drivers presence. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your furniture. Again note any damage of the bill of lading before you sign. Please notify the freight company and Little Piddles of the damage immediately. It is your responsibility to submit the claim to the shipping company to receive compensation. You are still responsible for the payment of all merchandise in the event of shipping damage, including the replacement cost of the damaged pieces. Little Piddles cannot refund shipping or freight charges.
Freight Payment:
In most cases your freight and delivery charges will be prepaid before it ships. When an item is shipped freight collect, the carrier will collect shipping and handling charges from you at the time of delivery. We will not apply these costs to your order. The carrier will call you to schedule a delivery time and provide you with the actual shipping costs.
Sales Tax:
No sales tax will be charged if the delivery address is located out of the state of New Jersey. All deliveries in New Jersey will be charged a 7% sales tax on merchandise.
Feedback:
Again, we want you to be happy! Please give us your comments and feedback about this site and our products by emailing us at info@LittlePiddles.com
Please check below to see if we have already answered your question. If your question is not answered below, we will do our best to get back to you as soon as we can. Our Business hours our Mon–Fri 9:00 a.m. to 5:00 p.m. Eastern Standard Time, if we receive your email over the weekend, we will respond on Monday. We do get large amounts of customer service inquires. To help answer some of our frequently asked questions, please see our list below!
Before inquiring about an order Please be sure to check our website for shipping times. Most of our products have the shipping times listed in the product descriptions. If your product has not arrived by the posted shipping time please email us at info@LittlePiddles.com . Please include your Order Number and the item that you have not received.
1. Where is my order? How long does it take?
Some of the items on our website are hand made. Please check the estimated turn around time stated on the product page as these are pretty accurate. If your order is running longer than the estimated time, we will be happy to look into it for you.
2. What are my payment options?
You may pay using a PayPal account, or Visa/Mastercard online. I process the credit card orders manually, so I will confirm that they were processed with a confirmation email when they are done. Since I am not at my computer 24/7, I may not get that confirmation to you immediately, but will get it to you as soon as possible. Also, you may use your credit card through PayPal without having a PayPal account. You may also choose to send a money order or check through the mail. I will confirm that I have received payment via email, but will not send your order until I have cleared your check.
3. Do you ship internationally?
Not at this time.
4. Do you accept exchanges or returns?
Please see our Customer Service section below for our return/exchange policy.
Customer Service
Orders:
Prices are calculated in U.S. dollars.
After an order is placed, an order confirmation will be sent immediately via e-mail. Credit cards will be charged at the time of checkout for all items in your shopping cart. If you receive notice that an item or items are backordered, you can choose to cancel the order and your card will be refunded for any backordered items that you do not wish to wait for.
PLEASE NOTE: Since the merchandise you order may be shipped from several locations, items may arrive separately. As a result, they may arrive to you at different times and in separate packages. You will not incur additional shipping charges.
Cancellations, Returns & Exchanges:
Little Piddles’ goal is to provide our customers with the highest quality service and merchandise. Because many of our products are custom designed at the time an order is placed, we ask that you please make your selection very carefully as these items are not returnable.
• Non-furniture & Non-custom designed purchases If you are not satisfied with your purchase, please notify Little Piddles within 10 business days of receiving your order. All returns must have prior authorization. You may reach us by email at: info@LittlePiddles.com. All returns must be unused and returned in the original packaging for full credit. If you fail to notify Little Piddles of your desire to return or replace your purchase within the 10 business day window, or if Little Piddles suspects an item that you have returned has been used, your merchandise will be shipped back to you at your expense. Upon receipt of your approved return, Little Piddles will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you have selected in exchange. There are no returns, exchanges or credit after 30 days from receiving your order. Shipping costs cannot be refunded by Little Piddles. All shipping charges are the customer’s responsibility. If you received free shipping with your purchase, the cost of the initial shipping and handling will be deducted from your refund. Shipping costs will apply to replacement items. Insurance and tracking are recommended as we are not responsible for packages lost in transit to our return address.
Little Piddles reserves the right to cancel orders or refuse service to anyone at any time. We reserve the right to cancel orders for items that have been advertised at a wrong price, discounted rate, have incurred an unusually long back order time or have been discontinued. We also reserve the right to cancel any order which was posted to the site with errors of color, style or price. If we cancel your order after we have charged your credit card, we will refund your card the amount charged.
• Furniture & Custom Designed Orders All furniture and custom-designed items such as accessories, select gifts or other made-to-order products require payment in full upon order. Because artisans craft these items to your specifications, Little Piddles cannot accept returns or cancellations on these products and all sales will be final.
Shipment Refusal:
Customers who refuse to accept delivery of any order will be held responsible for all postage and handling fee's associated with the delivery.
Returns & Exchanges on items that are Lost, Delayed or Damaged:
Little Piddles is not responsible for lost, delayed, or damaged items that are being returned. Please send all returns with insurance and delivery confirmation.
Note: All packages sent via UPS or FedEx are traceable and automatically insured for $100. Items sent via US postal Service are not traceable nor insured unless you specifically request those services. You can email us at info@LittlePiddles.com
Warranty Information:
Little Piddles upholds the warranties offered by the artisans and manufacturers who craft our products. Manufacturer's warranties vary, so we encourage you to ask a Little Piddles consultant for specific warranty information on products of interest.
Shipping:
Little Piddles ships merchandise via UPS, USPS, FedEx and by specialized furniture carriers. Many factors determine which option is used to ship your purchase, including the weight and dimensions of the product. Most orders are shipped direct from the manufacture or artist to your residence or business. Please note that we are unable to arrange delivery to P.O. boxes.
Standard shipping charges are based on the total price of an order and shown below.
Standard Ground Shipping within the United States:
| Order Total | Shipping Total |
|---|---|
| Up to $34.99 | $4.95 |
| $35 to $49.99 | $5.95 |
Delivery Time:
Delivery times vary from product to product. Many of our products are individually constructed and painted at the time your order is placed and considered made-to-order, please allow 2-8 weeks for completion and 3-7 days for shipping. Little Piddles will make every effort to expedite your order, however we work with many artisans and manufactures therefore shipping schedules may vary and can exceed 8 weeks. You will be notified by email or phone when your order has shipped.
Freight Shipping for Oversized Merchandise:
If the furniture or merchandise you ordered exceeds the weight and size standards for shipping with UPS or FedEx, shipping will be arranged with a Freight Carrier. Please review the following information to ensure a smooth delivery.
• Freight Services
If a specialized freight carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are typically scheduled within a four-hour window. Please note that the term "Delivery" does not typically include having the merchandise brought into your home, up stairs, unpacked or assembled. If you are in need of inside delivery and set up you may arrange for White Glove Service through most carriers. This service usually includes merchandise brought into your home and placed in the spot you like, unpacked and assembled. There is an additional charge for White Glove Service, however most freight carriers offer this service and each companies policies vary. Please let us know in advance if White Glove Service is best for you so we may quote and arrange it in advance.
• Freight Delivery Time
In most cases, you will be notified by the freight carrier directly when your order is ready to be shipped. Once your furniture is picked up from the manufacture, shipping generally runs 7-10 business days en route. The carrier will be instructed to call you ahead of time to set up a delivery time for residential deliveries. If you have not heard from the freight company within 10 days after pick up, please notify Little Piddles and we will contact the company for your tracking number and provide you with their number for a delivery appointment.
• Freight Receipt & Damages
You must be present to receive, inspect and sign for your delivery. In case of shipping damage: We strongly urge you to inspect both the box and the merchandise immediately upon receipt. Please make note of any minor or major damage on the bill of lading before signing and in the drivers presence. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your furniture. Again note any damage of the bill of lading before you sign. Please notify the freight company and Little Piddles of the damage immediately. It is your responsibility to submit the claim to the shipping company to receive compensation. You are still responsible for the payment of all merchandise in the event of shipping damage, including the replacement cost of the damaged pieces. Little Piddles cannot refund shipping or freight charges.
Freight Payment:
In most cases your freight and delivery charges will be prepaid before it ships. When an item is shipped freight collect, the carrier will collect shipping and handling charges from you at the time of delivery. We will not apply these costs to your order. The carrier will call you to schedule a delivery time and provide you with the actual shipping costs.
Sales Tax:
No sales tax will be charged if the delivery address is located out of the state of New Jersey. All deliveries in New Jersey will be charged a 7% sales tax on merchandise.
Feedback:
Again, we want you to be happy! Please give us your comments and feedback about this site and our products by emailing us at info@LittlePiddles.com
Policy Updated February 5, 2008
